CIDEON Support Services

Fast and competent support for software questions and problems

CIDEON Support Services

With CIDEON Support Services you receive well-founded support for questions regarding the installation and use of your CAD, PDM or PLM software. But they also provide fast and effective relief in the event of software problems. Choose CIDEON as your reliable service partner and benefit from the many years of expertise of our support team.

Fast And Competent Help For Your IT

CIDEON Support Services are specifically tailored to the needs of companies using Autodesk software, PRO.FILE or CIDEON solutions in the SAP PLM environment. They offer fast and competent support for questions regarding installation, application or unforeseen problems. Your IT staff can draw on the in-depth software knowledge of CIDEON Support and do not need to build up their own know-how.

Fault reports or support requests can be made quickly and easily via the CIDEON Service Portal, a ticket system available around the clock. We will then contact you as quickly as possible to find a solution.

CIDEON Support Services can be booked through a service contract and are an ideal supplement to maintenance contracts or subscriptions of the software manufacturers. Find out more about our contract types here or contact us directly for a quote.


ITIL – Information Technology Infrastructure Library

Our support services are based on the high standards of ITIL, the world's most widely used framework for IT service management.

Benefits of CIDEON Support Services

Support for Your IT

With CIDEON, your IT has a reliable partner at its side and does not need to build up its own specialized knowledge of Autodesk software, PRO.FILE, SAP PLM or the CIDEON solutions.

Short Response Times

Support requests can be made around the clock via the CIDEON Service Portal. Our dedicated support department impresses with short response times.

In-Depth Know-How

The CIDEON support team has in-depth knowledge of Autodesk software, PRO.FILE, SAP PLM as well as CIDEON solutions and undergoes continuous training.

Single Point of Contact

CIDEON Support becomes the central contact for your IT staff. If necessary, we will forward your support request internally to our specialist departments, e.g. consulting.

Quick Help via Remote Support

With CIDEON Support Services software problems are solved quickly and reliably – if necessary also via remote support.

Business Processes Without Interruptions

Our support services help you maintain your systems and consequently keep your business running.

Typical Scenarios

With CIDEON Support Services you receive fast and competent help in these and many other cases.


An employee from your design department is stuck on a project and has a specific question about using Autodesk Inventor. Neither colleagues nor your IT staff have the specialized knowledge to answer this question.

Installation and Rights Assignment

A new employee has started at your company. You are wondering how best to go about installing the Autodesk software she needs and granting her the necessary usage rights.

Technical Fault

After the last update of your PLM system, an error is constantly reported, which severely restricts its use or even makes it impossible. At the same time, your customer is waiting for the contractually agreed services to be fulfilled. Your IT needs help.

Our Contract Models

CIDEON Support Services can currently be booked via six contract variants. In addition to our standard service contracts, service level agreements tailored to your individual needs are also possible. Please do not hesitate to contact us.

Your advantages with all contract options:
  • 24/7 ticket creation and ticket monitoring via the CIDEON Service Portal
  • Always up-to-date information on the status of your tickets
  • Short processing time through our dedicated support department
  • Remote support
  • Support in German and English
  • Problem analysis with real customer data
  • Dispatch of checklists for the preparation of installations and configurations
  • Recommendations for helpful CIDEON trainings or for helpful software adjustments and configurations

CIDEON Support Creation

This contract variant includes support for numerous CAD solutions from Autodesk and CIDEON.

Autodesk CAD Software:


CIDEON CAD Solutions:

CIDEON Support Data Management

This contract option includes support for Autodesk PDM and PLM software, PRO.FILE and a range of CIDEON solutions, including CIDEON Add-Ons for SAP PLM and SAP ECTR.

Autodesk Software:


CIDEON Add-Ons for Autodesk Vault:



  • CIDEON CDESK2ECTR Parallel Operation Toolsets
  • CIDEON SAP ECTR Data Enrichtment Toolsets
  • CIDEON SAP ECTR Enhancement Suite
  • CIDEON Part Name Rules Add-On



  • CIDEON Ahead Manager Solution
  • CIDEON BOM Management Framework
  • CIDEON CAD Release Migrator
  • CIDEON Document Creation Wizard
  • CIDEON Document Function Manager
  • CIDEON Import PDM
  • CIDEON Material Master Management Framework
  • CIDEON Mini BOM Modul
  • CIDEON Naming Catalog
  • CIDEON Status Change Assistant
  • CIDEON Title Block Change History
  • CIDEON View Manager Solution




CIDEON Conversion Engine:

  • CIDEON Conversion Engine Connector AutoCAD
  • CIDEON Conversion Engine Connector EPLAN
  • CIDEON Conversion Engine Connector Inventor
  • CIDEON Conversion Engine Connector MS Office
  • CIDEON Conversion Engine Connector Solid Edge
  • CIDEON Conversion Engine Connector SOLIDWORKS
  • CIDEON Conversion Engine Framework
  • CIDEON Conversion Engine Konverter TIFF Stempel
  • CIDEON Conversion Engine Quick Start


CIDEON Interfaces:


PROCAD Software:

CIDEON Support Premium

CIDEON Support Premium covers all software solutions from the CIDEON Support Creation and CIDEON Support Data Management packages.

All three contract models cover questions about the application, installation, licensing, assignment of rights, and much more. The billing of support requests is ticket-based.

CIDEON Vault Integration For EPLAN – Support Base

This contract has been specially tailored for companies in which CIDEON Vault Integration for EPLAN is used. You will receive advice and support with:

  • Any query on CIDEON Vault Integration for EPLAN
  • Troubleshooting
  • Import of service packs, hotfixes
  • Errors in EPLAN Synchronizer
  • Workplace validation (language packages used, uniform article databases, uniform project storage path...)
  • Log file analysis and cleanup in the event of an error


Billing via annual flat rate

CIDEON Vault Integration For EPLAN – Support Pro

This contract option includes all services of CIDEON Vault Integration for EPLAN – Support Base. In addition, you will receive support and consulting for:

  • Autodesk Vault Professional job server errors
  • Errors in replicating articles and files


Billing via annual flat rate

CIDEON Managed Services

You want even more operational reliability for your CAD, PDM or PLM software and at the same time would like to relieve your IT more? With CIDEON Managed Services, we take over the ongoing monitoring of your software environment and proactively take measures when failures or other problems occur. Your IT staff can devote themselves to their actual core tasks.

Cideon Consulting⁺

Good service – without any compromises!

Unleash your maximum potential in your daily work with your CAD and PDM systems with our consulting and service subscription. The complete service package offers you permanent and proactive expert support, a flat rate for our standardized software training courses (in the german language), consulting, installation, customer care and much more – all included in a fixed price.

Iris Funke, Sales Assistant

Offer Request

Are you interested in CIDEON Support Services? Contact us today! We will be happy to provide you with an offer tailored to your company.

Further Information

Request further information quickly and easily by mail.


Do you have specific questions? We will call you back as soon as possible.


We will be happy to contact you when it best suits your schedule.

Our Core Services

Process Consulting

With our process consulting you understand the challenges, derive possible potentials and decide together for more success.


When executing your project, benefit from our decades of consulting and implementation experience.

Software Development

Do you need individual software development? Cideon offers tailor-made solutions tailored to your processes.


Cideon Trainings offer a wide range of practice-oriented training in different formats on topics such as CAD, PDM, BIM and more.


Cideon Support offers 24/7 support for your CAD, PDM, PLM environment and ensures long-term security.

Our Added Values

Cideon advises and supports companies in optimizing their product development processes - from conception and engineering to production and service. We stand for:

Decades of Expertise

Rely on decades of practical experience in system integration and process consulting. Cideon understands your business challenges in digital transformation and supports you with unique solutions along the entire value chain.

Customized Engineering

Benefit from customized solutions with Cideon software and interfaces. Integrative, powerful and perfectly tailored to your individual daily business needs.


End-to-End Process Consulting

Transform your digital requirements into corporate (added) value. We simplify your processes, map them digitally and make them economically viable - across functions and divisions throughout the entire product development process.  

International Cooperation

Trust in a strong group of companies. Cideon is part of the family-owned, globally active Friedhelm Loh Group and is based on the principles of customer-oriented and sustainable corporate management.



Learn more about our products and services.