Our software solutions are continuously developed and adapted to the current requirements of the market. With CIDEON Software Services, the software installed in your company always remains up to date. They are available to all customers with a CIDEON maintenance contract and include the deployment of new software releases, ongoing updates, access to documentation and product support.
Safely and Reliably – CIDEON is There for you
CIDEON Support covers everything from the ongoing provision of new software releases and updates, to assistance with questions and malfunctions, to ongoing monitoring of the functionality of your software.
CIDEON Support stands for:
- consistently high service quality
- speed and reliability
- effective and demand-oriented solutions
- excellent accessibility of our experts
- reliably running software and systems
- minimization of downtime and associated costs
CIDEON Software Services
Your advantages with CIDEON Software Services:
- Access to the CIDEON Software Portal and CIDEON Service Portal
- You always work with the latest software version
- Fast and reliable help in case of software problems
- Access to current documentation on our standard software
- Support for questions regarding the further development of our software, new releases, etc.
All CIDEON customers with a current maintenance contract have round-the-clock access to the CIDEON Service Portal. There, support messages can be created independently in a simple and intuitive way and addressed directly to the right place. Via the CIDEON Software Portal our customers can access the latest versions of our standard software including documentation.
CIDEON Emergency Support
In case of acute problems with Autodesk software, PRO.FILE, SAP PLM or CIDEON solutions
Failures and problems are not only annoying, they cost time, money and in the worst case even your reputation. In order to be able to react promptly to failures and problems in your CAD or PDM/PLM environment, we offer emergency support. We provide uncomplicated and pragmatic support by telephone and remotely.
Your advantages with CIDEON Emergency Support:
- No maintenance or service contract with CIDEON necessary
- Easy contact via form and fast response time within 30 minutes (during CIDEON service hours)
- Fast and efficient troubleshooting thanks to state-of-the-art remote technologies
- Comprehensive knowledge of our support team regarding Autodesk software, SAP PLM, PRO.FILE and CIDEON solutions
- Direct exchange with software manufacturers and close cooperation with CIDEON Consulting
- Minimization of costs and downtimes and avoidance of contractual penalties
After contacting us via the web form, we will contact you by phone within 30 minutes (during CIDEON service hours, Mon-Fri, 08:00 - 17:00) and analyze (free of charge) together with you whether we can help.