CIDEON Support

CIDEON is your reliable and competent partner for all questions and problems concerning your CAD, PDM and PLM software.

CIDEON Support

Experience a new service dimension with CIDEON Support. We provide answers to all your questions about your software from Autodesk, SAP, PRO.FILE or CIDEON, support you in the event of technical problems and ensure the long-term operational safety of your systems – always with the highest level of competence and reliability.

Safely And Reliably – CIDEON is There For You

CIDEON Support covers everything from the ongoing provision of new software releases and updates, to assistance with questions and malfunctions, to ongoing monitoring of the functionality of your software.


CIDEON Support stands for:

  • consistently high service quality
  • speed and reliability
  • effective and demand-oriented solutions
  • excellent accessibility of our experts
  • reliably running software and systems
  • minimization of downtime and associated costs
Find out more about our numerous support offerings here and feel free to contact us if you have any questions. In case of acute problems with your Autodesk software, SAP PLM, PRO.FILE or CIDEON solutions, you are welcome to contact our emergency support directly.


CIDEON Software Services

Our software solutions are continuously developed and adapted to the current requirements of the market. With CIDEON Software Services, the software installed in your company always remains up to date. They are available to all customers with a CIDEON maintenance contract and include the deployment of new software releases, ongoing updates, access to documentation and product support.

Your advantages with CIDEON Software Services:
  • Access to the CIDEON Software Portal and CIDEON Service Portal
  • You always work with the latest software version
  • Fast and reliable help in case of software problems
  • Access to current documentation on our standard software
  • Support for questions regarding the further development of our software, new releases, etc.


All CIDEON customers with a current maintenance contract have round-the-clock access to the CIDEON Service Portal. There, support messages can be created independently in a simple and intuitive way and addressed directly to the right place. Via the CIDEON Software Portal our customers can access the latest versions of our standard software including documentation.

CIDEON Support Services

For Autodesk Software, PRO.FILE and CIDEON solutions for SAP PLM and more

With CIDEON Support Services you receive well-founded support for questions regarding the installation, distribution and use of your CAD, PDM or PLM software. But they also provide fast and effective remedies in the event of problems. Choose CIDEON as your reliable service partner and benefit from the many years of expertise of our support team.

CIDEON Managed Services

For Autodesk Software, PRO.FILE and CIDEON solutions for SAP PLM and more

Well-functioning software and IT systems are indispensable for economic success today and a decisive competitive factor. With CIDEON, your software environment is in the best hands. CIDEON Managed Services offer reliable round-the-clock monitoring and proactively provide fast and effective solutions in the event of incidents. Your IT can lean back and concentrate on your core business.

CIDEON Emergency Support

In case of acute problems with Autodesk software, PRO.FILE, SAP PLM or CIDEON solutions

Failures and problems are not only annoying, they cost time, money and in the worst case even your reputation. In order to be able to react promptly to failures and problems in your CAD or PDM/PLM environment, we offer emergency support. We provide uncomplicated and pragmatic support by telephone and remotely.

Your advantages with CIDEON Emergency Support:
  • No maintenance or service contract with CIDEON necessary
  • Easy contact via form and fast response time within 30 minutes (during CIDEON service hours)
  • Fast and efficient troubleshooting thanks to state-of-the-art remote technologies
  • Comprehensive knowledge of our support team regarding Autodesk software, SAP PLM, PRO.FILE and CIDEON solutions
  • Direct exchange with software manufacturers and close cooperation with CIDEON Consulting
  • Minimization of costs and downtimes and avoidance of contractual penalties


After contacting us via the web form, we will contact you by phone within 30 minutes (during CIDEON service hours, Mon-Fri, 08:00 - 17:00) and analyze (free of charge) together with you whether we can help.

CIDEON Consulting⁺

Good service – without any compromises!

Unleash your maximum potential in your daily work with your CAD and PDM systems with our consulting and service subscription. The complete service package offers you permanent and proactive expert support, a flat rate for our standardized software training courses (in the german language), consulting, installation, customer care and much more – all included in a fixed price.

CIDEON Services

Process Consulting

With our process consulting you understand the challenges, derive possible potentials and decide together for more success.


When executing your project, benefit from our decades of consulting and implementation experience.

Software Development

Do your require customized software development? CIDEON provides customized solutions tailored to your processes.


CIDEON Trainings offer a wide range of practice-oriented trainings in different formats on topics like CAD, PDM, BIM and more.


CIDEON Support provides 24/7 support for your CAD, PDM, PLM environment and ensures long-term.

Our Solutions

Autodesk Solutions

Improve and accelerate your design and development with Autodesk. Rely on more than ten million professional users in 185 countries who use Autodesk products for 3D design, construction, planning and visualization every day. CIDEON advises and supports you as an Autodesk Platinum Partner. 


CIDEON Interfaces

The CIDEON interfaces access ERP, PLM, PDM and CAD systems and prepare all data for you in a clear manner. For example, you can merge CAD or ECAD data with SAP or Vault. Automatic synchronization of the information and central backup prevent duplicates and incorrect entries.  


PROCAD Solutions

PROCAD solutions digitize your product lifecycle management (PLM) and technical document management (DMStec) with a configuration-based agile implementation approach.



SAP Solutions

SAP stands for end-to-end solutions along the entire value chain. As an SAP Platinum Partner, CIDEON designs and implements suitable solutions for you along the entire value chain.




Learn more about our products and services.