CIDEON Managed Services

Increased operational reliability of your CAD, PDM and PLM software – thanks to proactive support from CIDEON

CIDEON Managed Services

Well-functioning software and IT systems are indispensable for economic success today and a decisive competitive factor. For this reason, more and more companies with software from Autodesk, SAP and other manufacturers are opting for CIDEON Managed Services. These keep an eye on your CAD, PDM and PLM software environment around the clock and proactively provide fast and effective solutions in the event of malfunctions.

Your Software Is in Best Hands with Us


With CIDEON Managed Services, we take over the ongoing monitoring of your CAD, PDM and PLM software environment and take proactive measures if failures or other problems occur. We also offer competent support for questions regarding the installation, distribution, and use of your software and associated automated processes. Your IT employees do not have to build up their own specialized knowledge and can devote themselves to their actual core tasks.

CIDEON Managed Services are characterized by the highest quality and reliability and are especially tailored to companies that use Autodesk software, PRO.FILE or CIDEON solutions in the SAP PLM environment. To monitor your software, we use only tested technologies with high security standards. Our support team consists of certified experts with in-depth software knowledge and strong technical solution expertise.



You can book our managed services via a CIDEON service contract. Find out about all the benefits and available service modules here or convince yourself in a personal consultation.


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ITIL – Information Technology Infrastructure Library

Our support services are based on the high standards of ITIL, the world's most widely used framework for IT service management.



Benefits of CIDEON Managed Services


Relief for Your IT

Professionally and reliably, we take care of the permanent availability of your software and the support of your users. Your IT can concentrate on your core business.

Deep Understanding of Your Software and Processes

Thanks to the close exchange with our consulting and development, CIDEON Support is very familiar with the software and processes implemented at your site.

24/7 Monitoring of Your Software

Your CAD/PDM/PLM software is monitored around the clock by our systems. Anomalies are detected immediately and we can initiate measures at an early stage.


Proactive and Quick Help

In the event of a fault, a support ticket is automatically created. Our experts contact your IT after a short time and ensure a quick and effective solution to the problem.

Increased Operational Reliability and Shorter Downtimes

With CIDEON Managed Services you benefit from increased operational reliability of your software. Downtimes and associated additional costs are reduced to a minimum.

Plannable Costs and Clearly Defined Service Times

With a CIDEON service contract you are spared unpleasant surprises. The costs incurred as well as service and response times are clearly defined and agreed.



Typical Scenarios


Companies choose CIDEON Managed Services for these and many other good reasons.


Lack of Resources in IT

Your IT department does not have enough technical or human resources to ensure continuous monitoring of your software and rapid troubleshooting.

Little Knowledge About Software

Your IT employees have only limited knowledge about the CAD, PDM or PLM software implemented in your company. In the event of malfunctions or specific user questions, they are therefore dependent on external help.

Strong Dependency on Software

Numerous important areas and processes in your company depend on the uninterrupted availability of your software and systems. Prolonged outages would entail high costs and even severe reputational damage.



Service Modules


CIDEON Managed Services are made up of three modules that can be combined as desired. The following is an overview of the services included. In addition, service level agreements tailored to your individual needs are also possible. Please do not hesitate to contact us.


CIDEON Monitoring as a Service


This module includes the following services:

  • 24/7 monitoring of your CAD, PDM or PLM systems including automated processes and devices of the IT infrastructure
  • Setup, programming and continuous development of sensors for monitoring
  • Initiation of solutions for all tickets/events arising from the monitoring of your CAD/PDM/PLM software
  • Use of the Paessler PRTG monitoring software

CIDEON Participation in Customer Ticketing System


This module includes the following services:

  • Event notification via initial push email to CIDEON
  • Faster response times via direct user contact
  • No effort for ticketing in the CIDEON Service Portal

CIDEON Account Service Team


This module includes the following services:

  • Regular, scheduled meetings between CIDEON staff and your employees
  • Clarification of outstanding tickets
  • Coordination with project teams for planned software updates and upgrades
  • Escalation management

Autodesk CAD/PDM/PLM Software:

 

CIDEON Add-Ons for SAP ECTR:

  • CIDEON CDESK2ECTR Parallel Operation Toolsets
  • CIDEON SAP ECTR Data Enrichtment Toolsets
  • CIDEON SAP ECTR Enhancement Suite
  • CIDEON Part Name Rules Add-On

 

CIDEON Add-Ons for SAP PLM:

  • CIDEON Ahead Manager Solution
  • CIDEON BOM Management Framework
  • CIDEON CAD Release Migrator
  • CIDEON DMS Log
  • CIDEON Document Creation Wizard
  • CIDEON Document Function Manager
  • CIDEON EXPORT PDM
  • CIDEON Import PDM
  • CIDEON Material Master Management Framework
  • CIDEON Mini BOM Modul
  • CIDEON Naming Catalog
  • CIDEON Status Change Assistant
  • CIDEON Title Block Change History
  • CIDEON View Manager Solution

 

CIDEON CAD Scanner

 

CIDEON Conversion Engine:

  • CIDEON Conversion Engine Connector AutoCAD
  • CIDEON Conversion Engine Connector EPLAN
  • CIDEON Conversion Engine Connector Inventor
  • CIDEON Conversion Engine Connector MS Office
  • CIDEON Conversion Engine Connector Solid Edge
  • CIDEON Conversion Engine Connector SOLIDWORKS
  • CIDEON Conversion Engine Framework
  • CIDEON Conversion Engine Konverter TIFF Stempel
  • CIDEON Conversion Engine Quick Start

 

CIDEON Interfaces:

 

CIDEON Toolboxes:

 

CIDEON Vault Jobserver SAP Connector

 

PROCAD Software:




CIDEON Support Services

It does not always have to be the all-round carefree package. With the CIDEON Support Services you also receive competent support for questions regarding the installation, distribution and use of your CAD, PDM or PLM software. In the event of technical faults, you can contact our 24/7 ticket system. Our team of experts will support you in finding a solution quickly and effectively.




Iris Funke, Sales Assistant

Offer Request

Are you interested in CIDEON Managed Services? Contact us today! We will be happy to provide you with an offer tailored to your company.


Further Informationen

Request further information quickly and easily by mail.

Callback

Do you have specific questions? We will call you back as soon as possible.

Appointment

We will be happy to contact you when it best suits your schedule.





CIDEON Services


Consulting

CIDEON Consulting means optimized and short project turn-around times while remaining within budget right up to going live.

Process Consulting

With our process consulting you understand the challenges, derive possible potentials and decide together for more success.

Implementation

When executing your project, benefit from our decades of consulting and implementation experience.

Trainings

CIDEON Trainings offer a wide range of practice-oriented trainings in different formats on topics like CAD, PDM, BIM and more.


Software Development

Do your require customized software development? CIDEON provides customized solutions tailored to your processes.

Support

CIDEON Support provides 24/7 support for your CAD, PDM, PLM environment and ensures long-term.



Our Added Values


CIDEON advises and supports companies in optimizing their product development processes - from conception and engineering to manufacturing and service. We stand for:


Decades of Expertise

Rely on decades of practical knowledge in system integration and process consulting. CIDEON understands your business challenges in digital transformation and supports you with unique solutions along the entire value chain.

Customized Engineering

Benefit from customized solutions with CIDEON software and interfaces. Integrative, powerful and perfectly tailored to your individual requirements in day-to-day business.

 

End-to-End Process Consulting

Transform your digital requirements into corporate (added) value. We simplify your processes, map them digitally and make them economically viable - across functions and divisions throughout the entire product development process.  

International Cooperation

Place your trust in a strong group of companies. CIDEON is part of the family-run, globally active Friedhelm Loh Group and is guided by the principles of customer-focused and sustainable corporate management. 




Partners




CIDEON Events

Find out more about our solutions and services and exchange ideas directly with experts! Visit us at trade fairs, our partner events or register for our CIDEON events. Take the opportunity to network personally on site or virtually, to exchange ideas and to discover the latest innovations in plant and mechanical engineering with us.


Contact

Learn more about our products and services.