Companies choose Cideon Managed Services for these and many other good reasons.
Your Software Is in Best Hands With Us
With Cideon Managed Services, we take over the ongoing monitoring of your CAD, PDM and PLM software environment and take proactive measures if failures or other problems occur. We also offer competent support for questions regarding the installation, distribution, and use of your software and associated automated processes. Your IT employees do not have to build up their own specialized knowledge and can devote themselves to their actual core tasks.
Cideon Managed Services are characterized by the highest quality and reliability and are especially tailored to companies that use Autodesk software, PRO.FILE or Cideon solutions in the SAP PLM environment. To monitor your software, we use only tested technologies with high security standards. Our support team consists of certified experts with in-depth software knowledge and strong technical solution expertise.
You can book our managed services via a Cideon service contract. Find out about all the benefits and available service modules here or convince yourself in a personal consultation.
Benefits of Cideon Managed Services
Typical Scenarios
Service Modules
Cideon Managed Services are made up of three modules that can be combined as desired. The following is an overview of the services included. In addition, service level agreements tailored to your individual needs are also possible. Please do not hesitate to contact us.
Cideon Monitoring as a Service
This module includes the following services:
- 24/7 monitoring of your CAD, PDM or PLM systems including automated processes and devices of the IT infrastructure
- Setup, programming and continuous development of sensors for monitoring
- Initiation of solutions for all tickets/events arising from the monitoring of your CAD/PDM/PLM software
- Use of the Paessler PRTG monitoring software
Cideon Participation in Customer Ticketing System
This module includes the following services:
- Event notification via initial push email to Cideon
- Faster response times via direct user contact
- No effort for ticketing in the Cideon Service Portal
Cideon Account Service Team
This module includes the following services:
- Regular, scheduled meetings between Cideon staff and your employees
- Clarification of outstanding tickets
- Coordination with project teams for planned software updates and upgrades
- Escalation management
Autodesk CAD/PDM/PLM Software:
- Autodek AutoCAD
- Autodesk AutoCAD LT
- Autodesk AutoCAD Revit LT Suite
- Autodesk BIM Collaborate (formerly BIM 360 Coordinate)
- Autodesk BIM Collaborate Pro (formerly BIM 360 Design)
- Autodesk Build (formerly BIM 360 Build)
- Autodesk Docs (formerly BIM 360 Docs)
- Autodesk Fusion 360
- Autodesk Fusion 360 Manage
- Autodesk Inventor
- Autodesk Navisworks Manage
- Autodesk Navisworks Simulate
- Autodesk ReCap Pro
- Autodesk Revit
- Autodesk Revit LT
- Autodesk Takeoff
- Autodesk Vault
- CIDEON CDESK2ECTR Parallel Operation Toolsets
- CIDEON SAP ECTR Data Enrichtment Toolsets
- CIDEON SAP ECTR Enhancement Suite
- CIDEON Part Name Rules Add-On
- CIDEON Ahead Manager Solution
- CIDEON BOM Management Framework
- CIDEON CAD Release Migrator
- CIDEON DMS Log
- CIDEON Document Creation Wizard
- CIDEON Document Function Manager
- CIDEON EXPORT PDM
- CIDEON Import PDM
- CIDEON Material Master Management Framework
- CIDEON Mini BOM Modul
- CIDEON Naming Catalog
- CIDEON Status Change Assistant
- CIDEON Title Block Change History
- CIDEON View Manager Solution
- CIDEON Conversion Engine Connector AutoCAD
- CIDEON Conversion Engine Connector EPLAN
- CIDEON Conversion Engine Connector Inventor
- CIDEON Conversion Engine Connector MS Office
- CIDEON Conversion Engine Connector Solid Edge
- CIDEON Conversion Engine Connector SOLIDWORKS
- CIDEON Conversion Engine Framework
- CIDEON Conversion Engine Konverter TIFF Stempel
- CIDEON Conversion Engine Quick Start
- CIDEON Eplan Parts Sync for SAP–Server
- CIDEON Eplan Parts Sync for SAP–User
- CIDEON Vault ERP Integration (User & Server)
- CIDEON Vault Integration for EPLAN
- CIDEON Vault Professional Integration to SAP
- SAP ECTR Integration Solid Edge
- SAP ECTR Integration SOLIDWORKS
- SAP ECTR Integration to AutoCAD
- SAP ECTR Integration to Inventor
- SAP ECTR Interface to EPLAN P8
CIDEON Toolboxes:
- CIDEON AutoCAD Toolbox
- CIDEON Inventor Toolbox
- CIDEON Vault Toolbox
CIDEON Vault Jobserver SAP Connector
PROCAD Software:
Our Core Services
Why Cideon?
Cideon advises and supports companies in optimizing their product development processes - from conception and engineering to production and service. We stand for: