Cideon Managed Services

Increased operational reliability of your CAD, PDM and PLM software - thanks to proactive support from Cideon. Discover the range of our Managed Services now.

Discover our Services

CIDEON Software | Lösungen Autodesk & SAP

Proactive Support in the Software Division

Well-functioning software and IT systems are indispensable for economic success today and a decisive competitive factor. For this reason, more and more companies with software from Autodesk, SAP and other manufacturers are opting for Cideon Managed Services. These keep an eye on your CAD, PDM and PLM software environment around the clock and proactively provide fast and effective solutions in the event of malfunctions.

Proactive Monitoring of your CAD, PDM and PLM Systems

With Cideon Managed Services, we take over the ongoing monitoring of your CAD, PDM and PLM software environment and take proactive measures if downtime or other problems occur. We also offer competent support for questions regarding the installation, distribution, and use of your software and associated automated processes. Your IT employees do not have to build up their own specialized knowledge and can devote themselves to their actual core tasks. In this way, we reduce the workload of your IT department by providing quick assistance in the event of system breakdowns in your individual CAD/PDM/PLM software environment.

Cideon Managed Services are characterized by the highest quality and reliability and are especially tailored to companies that use Autodesk software, PRO.FILE or Cideon solutions in the SAP environment. To monitor your software, we use only tested technologies with high security standards. Our support team consists of certified experts with in-depth software knowledge and strong technical solution expertise.

You can book our managed services via a Cideon service contract. Find out about all the benefits and available service modules here or convince yourself in a personal consultation.

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ITIL – Information Technology Infrastructure Library

Our support services are based on the high standards of ITIL, the world's most widely used framework for IT service management.

Ann-Kathrin Fritsche, Customer Success Manager

Do you need Consultation?

My team and I will be happy to advise you on our products and services. Contact us today and benefit from our many years of expertise!

Ann-Kathrin Fritsche, Customer Success Management

+49 89 90 9003 200

customer.success@cideon.com

More Information

We will conveniently send you all the information by e-mail.

Callback

We will talk about your specific questions in a short phone call.

Consultation Appointment

We will arrange an appointment that suits your schedule.

Benefits of Cideon Managed Services

Cideon Managed Services offer you numerous advantages. Discover the added value of our proactive software support now.

Relief for Your IT

Professionally and reliably, we take care of the permanent availability of your software and the support of your users. Your IT can concentrate on your core business. We also offer you a single point of contact for your inquiries.

Deep Understanding of Your Software and Processes

Thanks to the close exchange with our consulting and development, Cideon Support is very familiar with the software and processes implemented at your site.

24/7 Monitoring of Your Software

Your CAD/PDM/PLM software is monitored around the clock by our systems. Anomalies are detected immediately and we can initiate measures at an early stage.

Proactive and Quick Help

In the event of an error, a support ticket is automatically created. Our experts contact your IT after a short time and ensure a quick and effective solution to the problem.

Increased Operational Reliability and Shorter Downtimes

With Cideon Managed Services you benefit from increased operational reliability of your software. Downtimes and associated additional costs are reduced to a minimum.

Plannable Costs and Clearly Defined Service Times

With a Cideon service contract you are spared unpleasant surprises. The costs incurred as well as service and response times are clearly defined and agreed.

Typical Scenarios for Proactive Monitoring

Have you introduced a new CAD, PDM or PLM software solution and the first questions arise after the initial go-live support? The following is a list of typical challenges that can be solved with our proactive support solutions.

Lack of Monitoring

Your CAD, PDM and PLM systems are not continuously monitored. If downtimes were to occur, they could result in high costs and reputational damage.

Lack of Resources in IT

Your IT department does not have enough technical or human resources to ensure continuous monitoring of your software and fast troubleshooting.

Little Knowledge About Software

Your IT employees have only limited knowledge about the CAD, PDM or PLM software implemented in your company. In the event of malfunctions or specific user questions, they are therefore dependent on external help.

Unclear Support Processes

Support processes are not clearly defined. Having well-defined processes is essential to ensure efficiency, consistency and quality. They create a clear structure for employees, promote customer satisfaction and prevent unnecessary errors or risks.

Consultants Not Available

After the go-live of a new software solution and the subsequent aftercare phase, the Cideon consultants are no longer available. At this point, it makes sense to consider a support contract.

Service Modules of Cideon Managed Services

Below you will find an overview of the services included in Cideon Managed Services. In addition, service level agreements tailored to your individual needs are also possible. Please do not hesitate to contact us.

Cideon Monitoring as a Service

This module includes the following services:

24/7 monitoring of CAD/PDM/PLM systems, IT infrastructure devices and automated software processes
Setup, programming and continuous development of the sensors for monitoring
Initiation of solutions for all tickets/events arising from the monitoring of CAD/PDM/PLM systems.
Use of the Paessler PRTG monitoring software

Further Managed Services ( On Request)

For example:

Frequent and scheduled coordination meetings between Cideon employees and your employees
Collaboration in your ticket system by Cideon employees

Cideon Support Services

It does not always have to be the all-round carefree package. With the Cideon Support Services you also receive competent support for questions regarding the installation, distribution and use of your CAD, PDM or PLM software. In the event of technical faults, you can contact our 24/7 ticket system. Our team of experts will support you in finding a solution quickly and effectively.

More about Cideon Support Services

Cideon Consulting⁺

Good service – without any compromises!

Unleash your maximum potential in your daily work with your CAD and PDM systems with our consulting and service subscription. The complete service package offers you permanent and proactive expert support, a flat rate for our standardized software training courses (in the german language), consulting, installation, customer care and much more – all included in a fixed price.

Learn more about Cideon Consulting⁺

Our Software Solutions for CAD, PDM and PLM

We will be happy to advise you on the selection of the right CAD, PDM or PLM solution for your company. Benefit from our many years of expertise.

Autodesk Software

Improve and accelerate your design and development. Rely on more than ten million professionals in 185 countries who use Autodesk 3D design, engineering, planning, and visualization products every day.

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PRO.FILE

PRO.FILE is a PDM solution that is tailored to German medium-sized businesses and impresses with its simple configurability.

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SAP CAD Integrations

With the SAP CAD interfaces, you can seamlessly integrate your CAD data into SAP PLM. The integrations connect popular authoring systems with SAP.

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Cideon Interfaces

Cideon interface solutions access ERP, PLM, PDM and CAD systems and prepare data in a transparent way. For example, CAD or ECAD data can be merged with SAP or Vault.

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Our Core Services

Process Consulting

With our process consulting you understand the challenges, derive possible potentials and decide together for more success.

Implementation

When executing your project, benefit from our decades of consulting and implementation experience.

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Software Development

Do you need individual software development? Cideon offers tailor-made solutions tailored to your processes.

Trainings

We can provide professional training in English for selected Autodesk software, PRO.FILE, SAP ECTR and more.

Support

Cideon Support offers 24/7 support for your CAD, PDM, PLM environment and ensures long-term security.

Why Cideon?

Cideon empowers companies to streamline product development – from initial concept to production and service. Our promise: measurable value through smart engineering and digital transformation.

Decades of Expertise

Leverage decades of hands-on experience in system integration and process consulting. We understand your digital challenges and deliver tailored solutions across your entire value chain.

Customized Engineering

Get engineering solutions that fit your business like a glove – powerful, integrative, and built around your daily operations.

End-to-End Process Consulting

Turn digital requirements into real business value. We simplify, digitize, and optimize your processes – across departments and throughout the entire product lifecycle.

International Cooperation

Benefit from global strength with local commitment. As part of the Friedhelm Loh Group, Cideon stands for customer focus, sustainability, and long-term partnership.

Partners

Connect, Learn & Innovate in Engineering

Cideon Events

Discover Cideon’s latest solutions and services at leading trade fairs, partner events, and exclusive Cideon-hosted sessions. Whether on-site or online, our events offer valuable opportunities to network with industry experts, exchange ideas, and explore innovations in mechanical and plant engineering.

Join us to gain insights into digital engineering, CAD, PDM/PLM integration, and more – and take your projects to the next level with expert knowledge and practical tools.

See upcoming events

Ready to take the next step?

Contact Us

Whether it’s a specific project inquiry or just an initial idea – our team is always at your side. Send us a message and we’ll get back to you as soon as possible.

+49 89 9090030

info@cideon.com