Remote service solution with integrated PLM interfaces


CIDEON Enify is our innovative remote service solution – specially tailored to mechanical and plant engineering. In the event of malfunctions or maintenance, it enables fast and reliable service and fits perfectly into existing system landscapes thanks to a wide range of interfaces.

More Revenue & Customer Loyalty in After Sales with CIDEON Enify

CIDEON Enify is a remote service solution for mechanical and plant engineering. Designed as a digital process and control application, it stands for innovative and efficient service concepts and thus for higher revenues and customer satisfaction in after-sales.

Take your company's service quality to the next level with Enify!


Use Cases

Your customers' demands are increasing and consequently the associated service effort. With the right tools, you can optimize your service business and benefit from higher customer satisfaction. Enify from CIDEON supports you in the following typical challenges in the service area:

Outdated Processes

Service processes that have evolved over many years can inhibit efficient communication between manufacturers and customers. CIDEON Enify has been specifically developed as a digital “one-solution” process and control app with a focus on easy usability.

Media Discontinuities

Using different information and data sources leads to discontinuities in data flows. CIDEON Enify convinces with interfaces to all common PLM, PDM, ERP and CRM systems. Avoid data breaks through an easy integration into existing system landscapes.

Travel Restrictions

The current Corona pandemic, but also the political situation in many countries can lead to travel restrictions. As a process and control application with video annotation and AR technology, CIDEON Enify promotes interactive collaboration over long distances. In addition, with the help of local server nodes, you can always rely on a stable connection, even in China or India.

First Time Fix Rate (FTFR)

Video chat, augmented reality and many other intelligent functions of the CIDEON service application also helps you to optimize your First Time Fix Rate (FTFR). Avoid a large number of service appointments due to missing or complex to identify defective components. Save time and money.

Shortage of Specialists

Experts are the critical resource in processing service cases quickly and effectively. Use the diverse functions of CIDEON Enify to plan their assignments as efficiently as possible.

Growing Complexity

Machine base variance among manufacturers and operators is growing year by year. Enify has a modular system architecture and is designed for maximum integrability. With it, you are well equipped for any customer requirement.

Daniel Pasing, Customer Success Manager

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CIDEON Enify is an open remote maintenance solution with already integrated interfaces for various data processing systems. The application fits into any common system landscape, is completely platform-independent and offers the possibility of a “state-of-the-art” audio-visual support.

High Integrability & Compatibility

Take advantage of the extensive interface compatibility to all common PLM, PDM, ERP and CRM systems and integrate CIDEON Enify quickly and easily into your existing system landscape.

Simple Data Management

Thanks to Enify's high level of integratability, it is not necessary to keep the data and information required in a service case redundant to the source system. This not only saves time and resources, but also avoids media disruptions through an uninterrupted data flow.

Reduce Costs & Secure Revenues

Enify was developed by CIDEON specifically for resource-saving work and rapid solution finding. You avoid long and expensive trips by your service technicians, while your customers can enjoy reduced machine downtimes and revenue losses.

Solve Problems Online, Quickly & Reliably

With CIDEON Enify, machine breakdowns are resolved quickly and reliably – completely remotely and via any web-enabled device. This makes long and costly production downtimes a thing of the past.

24/7 Availability of Specialists

CIDEON Enify provides access to specialists at any time and anywhere in the world and thus simplifies service and maintenance.

Platform-Independent Working

Use CIDEON Enify regardless of the prevailing work environment or device. This applies to you as well as to your customers.

Product Features

Integrated Interfaces

With its integrated interfaces, CIDEON Enify is compatible with all common PLM, PDM, ERP, CRM systems. Save yourself time-consuming configurations.

Simple Communication

You can be flexible in the way you communicate. Use messenger and video chat features, as well as conference calls.

Usable Worldwide

CIDEON Enify can be used worldwide on any device. No complex software installations necessary.

Efficient Documentation

Enify always keeps you up to date. Document your processes, and manage your files quickly, easily and efficiently.

Augmented Reality & Image Annotation

Use augmented reality and image annotations to clarify details. Enify also supports Vuzix and Real Wear smart glasses.

Our Added Values

CIDEON advises and supports companies in optimizing their product development processes - from conception and engineering to manufacturing and service. We stand for:

Decades of Expertise

Rely on decades of practical knowledge in system integration and process consulting. CIDEON understands your business challenges in digital transformation and supports you with unique solutions along the entire value chain.

Customized Engineering

Benefit from customized solutions with CIDEON software and interfaces. Integrative, powerful and perfectly tailored to your individual requirements in day-to-day business.


End-to-End Process Consulting

Transform your digital requirements into corporate (added) value. We simplify your processes, map them digitally and make them economically viable - across functions and divisions throughout the entire product development process.  

International Cooperation

Place your trust in a strong group of companies. CIDEON is part of the family-run, globally active Friedhelm Loh Group and is guided by the principles of customer-focused and sustainable corporate management. 


CIDEON Support

Quality, speed and reliability in engineering play a crucial role in your success. All-round services are therefore as important as committed specialists and powerful software.

CIDEON Support gives you quick and easy answers to your questions, detailed information about products and solutions, and helpful tips and tricks.

Managed Services take us one step further: This service enables us to maintain an overview of your CAD/PDM/PLM environment and thus ensure your software's long-term operational reliability. You can then always be sure that your systems are always up to date and operable.

FAQ about CIDEON Enify

Below you will find the answers to the questions we have been asked most frequently by customers regarding CIDEON Enify. Please do not hesitate to contact us if your question has not yet been answered here.

We have developed Enify as a remote solution with the greatest possible connectivity. With integrated interfaces to all major PLM, PDM, ERP and CRM systems, this is unique in the market.

Yes, CIDEON Enify focuses on the scalability of customer-specific requirements and solutions. The remote service app is parameterizable and thus configurable by you.

No. CIDEON Enify runs exclusively browser-based.

Yes. The service application can be used independently of the end device and operating system.

Yes. CIDEON Enify allows you to separate clients and cases by splitting them into different service rooms.

Yes. By connecting to existing CRM, ERP, PDM or PLM systems, you can transfer appropriate data and information. In addition, Enify has integrated case documentation.

Yes. The multiparty function allows sessions with up to seven participants.

Yes. CIDEON Enify provides AR image annotations.

Yes. CIDEON Enify is available worldwide.

CIDEON Enify can only be used “on cloud”. We use a cloud provider, guarantee encryption according to the highest common standards, and thus fulfill all requirements for contemporary data protection.

Yes. We have decades of expertise as a system integrator and process consultant and enable the fast and flexible processing, implementation and use of your data.

Currently no. However, you can participate in our pilot customer phase at any time.


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