CIDEON Enify

Increased revenue and customer loyalty through remote service provision.

CIDEON Enify

Innovative remote solution as a browser-based application for service activities in mechanical and plant engineering.


Increased Revenue and Customer Loyalty Through Remote Service Provision


CIDEON Enify is a remote service solution for mechanical and plant engineering. Enify is a digital remote video application. It is an innovative and efficient service concept for higher revenues in after-sales services.



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Use Cases


Customer expectations are rising, and so is the demand on service processes. Using the right tools can help you optimize your service business. Enify from CIDEON helps address the following challenges.


Outdated Processes

Service processes that have evolved over many years can inhibit efficient communication. CIDEON Enify has been specifically developed as a digital application with a focus on easy usability.

 

Media Discontinuities

Using different information and data sources leads to discontinuities in data flows. The CIDEON solution is designed as a central interface and enables seamless integration.

 

Travel Restrictions

The recent Corona pandemic, as well as political situations in many countries, may lead to travel restrictions. As a digital application with video annotation and AR technology, CIDEON Enify supports interactive collaboration over long distances.

First Time Fix Rate (FTFR)

Using the new CIDEON service application, you save time and money. Save on having to carry out multiple service visits due to missing components or component defects that are difficult to identify. Get all parties involved together in a virtual meeting.


Shortage of Specialists

To process service cases quickly and effectively, specialists are a critical resource.

Growing Complexity

Machine base variance among manufacturers and operators is growing year by year.



Product Features


Usable Worldwide

CIDEON ENify can be used worldwide on any device. No complex software installations necessary.

Simple Communication

You can be flexible in the way you communicate. Use messenger and video chat features, as well as conference calls.

Efficient Documentation

Enify always keeps you up to date. Document your processes, and manage your files quickly, easily and efficiently.

Augmented Reality & Image Annotation

Use augmented reality and image annotations to clarify details. ENify also supports Vuzix and Real Wear smart glasses.






Benefits


Reducing Costs Effectively

Enify was specifically developed by CIDEON for resource-saving work. Travel expenses and revenue losses can be avoided.

Platform-independent

CIDEON Enify can be used regardless of the platform or end device used. This applies to you as well as to your customers.


Solve Problems Efficiently

Use CIDEON Enify to solve problems quickly and efficiently via any internet-enabled device.

24/7 Availability of Specialists

Fix machine malfunctions quickly and efficiently. Enify from CIDEON provides access to specialists at any time anywhere in the world.


Our Added Values


CIDEON advises and supports companies in optimizing their product development processes - from conception and engineering to manufacturing and service. We stand for:


Decades of Expertise

Rely on decades of practical knowledge in system integration and process consulting. CIDEON understands your business challenges in digital transformation and supports you with unique solutions along the entire value chain.

Customized Engineering

Benefit from customized solutions with CIDEON software and interfaces. Integrative, powerful and perfectly tailored to your individual requirements in day-to-day business.

 

End-to-End Process Consulting

Transform your digital requirements into corporate (added) value. We simplify your processes, map them digitally and make them economically viable - across functions and divisions throughout the entire product development process.  

International Cooperation

Place your trust in a strong group of companies. CIDEON is part of the family-run, globally active Friedhelm Loh Group and is guided by the principles of customer-focused and sustainable corporate management. 



Christian Klopf, Team Lead Customer Success

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Partners




CIDEON Support

Quality, speed and reliability in engineering play a crucial role in your success. All-round services are therefore as important as committed specialists and powerful software.

CIDEON Support gives you quick and easy answers to your questions, detailed information about products and solutions, and helpful tips and tricks.

Managed Services take us one step further: This service enables us to maintain an overview of your CAD/PDM/PLM environment and thus ensure your software's long-term operational reliability. You can then always be sure that your systems are always up to date and operable.


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