Your customers' demands are increasing and consequently the associated service effort. With the right tools, you can optimize your service business and benefit from higher customer satisfaction. Enify from CIDEON supports you in the following typical challenges in the service area:
More Revenue & Customer Loyalty in After Sales with CIDEON Enify
CIDEON Enify is a remote service solution for mechanical and plant engineering. Designed as a digital process and control application, it stands for innovative and efficient service concepts and thus for higher revenues and customer satisfaction in after-sales.
Take your company's service quality to the next level with Enify!
CIDEON Enify is an open remote maintenance solution with already integrated interfaces for various data processing systems. The application fits into any common system landscape, is completely platform-independent and offers the possibility of a “state-of-the-art” audio-visual support.
Our Added Values
CIDEON advises and supports companies in optimizing their product development processes - from conception and engineering to manufacturing and service. We stand for:
FAQ about CIDEON Enify
Below you will find the answers to the questions we have been asked most frequently by customers regarding CIDEON Enify. Please do not hesitate to contact us if your question has not yet been answered here.
We have developed Enify as a remote solution with the greatest possible connectivity. With integrated interfaces to all major PLM, PDM, ERP and CRM systems, this is unique in the market.
Yes, CIDEON Enify focuses on the scalability of customer-specific requirements and solutions. The remote service app is parameterizable and thus configurable by you.
No. CIDEON Enify runs exclusively browser-based.
Yes. The service application can be used independently of the end device and operating system.
Yes. CIDEON Enify allows you to separate clients and cases by splitting them into different service rooms.
Yes. By connecting to existing CRM, ERP, PDM or PLM systems, you can transfer appropriate data and information. In addition, Enify has integrated case documentation.
Yes. The multiparty function allows sessions with up to seven participants.
Yes. CIDEON Enify provides AR image annotations.
Yes. CIDEON Enify is available worldwide.
CIDEON Enify can only be used “on cloud”. We use a cloud provider, guarantee encryption according to the highest common standards, and thus fulfill all requirements for contemporary data protection.
Yes. We have decades of expertise as a system integrator and process consultant and enable the fast and flexible processing, implementation and use of your data.
Currently no. However, you can participate in our pilot customer phase at any time.